Shipping, Return & Exchange Policy

Welcome to Al Nisa

At Al Nisa, we carefully pack every order to ensure your products reach you safely and in excellent condition. Your satisfaction is important to us, and we strive to provide a smooth and reliable shopping experience.

1. Shipping Policy

🇮🇳 Shipping Within India

We provide fast and reliable doorstep delivery across India.

• Estimated Delivery: 1–2 working days, depending on your location and courier availability.
• Shipping Partners: India Post, Blue Dart, Amazon Shipping, Ekart and Delhivery.
• Order Tracking: Tracking details will be shared once your order has been dispatched.
• Secure Packaging: Every order is carefully checked and packed before shipping.

Delivery times are estimates and may vary due to location, public holidays, courier delays or unforeseen circumstances.

🌍 International Shipping

Al Nisa proudly offers worldwide shipping to international customers.

• Estimated Delivery: 5–20 working days, depending on the destination country.
• International Shipping Partners: Shipmozo, UPS, USPS, Aramex and FedEx.
• Secure International Packaging: Products are packed carefully for international transportation.
• Tracking: Available for eligible shipments.

International delivery timelines may vary due to customs clearance, local regulations and courier operations. Any applicable import duties, customs charges or local taxes are the customer's responsibility unless otherwise stated at checkout.

2. 30-Day Return Policy

We accept eligible return requests within 30 days from the date your order is delivered.

To qualify for a return, the following conditions must be met:

• The product must be completely new, unused and unopened.
• The product must be in its original condition.
• All original packaging, labels, accessories and included items must be present.
• The product quantity must match the quantity originally delivered.
• The product must not be damaged, altered or tampered with by the customer.
• Proof of purchase or an order number must be provided.

Important: Opening or using a product makes it ineligible for a standard change-of-mind return. Exceptions apply to verified incorrect, missing, defective or damaged items for which Al Nisa is responsible, and where required by applicable consumer protection laws.

3. Non-Returnable Products

Returns will not be accepted in the following circumstances:

• Products that have been used, worn, washed or opened by the customer.
• Products damaged or broken due to customer handling, misuse or negligence.
• Products returned with missing quantities, accessories, components or original items.
• Products damaged due to improper packing by the customer during return shipping.
• Products returned in a condition different from the original delivered condition.
• Return requests submitted after the 30-day return window, except where applicable law requires otherwise.

Courier Damage: Damage caused during transportation must be reported with supporting evidence. Claims involving courier damage will be reviewed based on the available evidence and applicable consumer rights. Damage during the original delivery is not automatically the customer's responsibility.

4. Mandatory Parcel Unboxing Video

To help us verify claims relating to missing quantities, incorrect items or damaged products, customers are required to record a clear, continuous unboxing video when opening their parcel.

The video should:

1. Begin before the parcel is opened.
2. Clearly show the sealed parcel and its shipping label.
3. Show the entire opening process without cuts, pauses or editing.
4. Clearly display all products and their quantities.
5. Clearly show any missing, incorrect, broken or damaged items.

Important Notice:

For claims involving missing quantities, wrong products or damage, the video must be recorded during the first opening of the parcel.

Videos recorded after the parcel has already been opened, repacked or used will not be accepted as valid first-opening unboxing evidence.

Claims without an original unboxing video may be declined where the issue cannot otherwise be verified, subject to applicable consumer protection laws.

5. Damaged, Missing or Incorrect Products

If your parcel contains an incorrect product, missing quantity or an item damaged due to an error attributable to Al Nisa, please contact our customer support team promptly after delivery.

To submit a claim, provide:

• Your order number.
• A clear, continuous parcel unboxing video.
• Photographs of the affected product and packaging.
• A brief description of the issue.

Once our team verifies the issue, we will arrange an appropriate resolution, which may include a replacement, exchange or refund.

We take full responsibility for verified packing mistakes or product issues attributable to Al Nisa.

6. Exchange Policy

Exchanges are available for eligible products within 30 days of delivery.

• The product must be new, unused, unopened and in its original condition.
• The original product and packaging must be complete.
• Exchanges are subject to product availability.
• Products damaged or used by the customer are not eligible for exchange.

If Al Nisa sends an incorrect, defective or incomplete product, we will review the evidence and provide an appropriate resolution.

7. Refund Policy

Once your return request is approved and the returned product has been received and inspected, we will notify you of the refund decision.

Approved refunds will be processed through an available payment method in accordance with our refund procedures.

Refunds may be declined if the returned product is used, opened, incomplete, damaged by the customer or otherwise fails the eligibility requirements.

Nothing in this policy limits any refund or replacement rights provided by applicable law.

8. Return Shipping & Inspection

Please contact Al Nisa customer support before returning any product.

• Returns must be approved before being shipped back.
• Customers should securely pack all return items.
• Returned products will undergo a condition and quantity inspection.
• Return shipping arrangements and applicable charges will be communicated when the request is reviewed.
• Any item returned in an ineligible condition may be rejected.

For verified errors attributable to Al Nisa, the return or replacement arrangements will be handled according to the circumstances and applicable law.

9. Contact Us

For shipping inquiries, returns, damaged items, missing quantities or exchange requests, please contact Al Nisa Customer Support through the contact details provided on our website.

Our team will review your request and assist you with the next steps.

Thank you for shopping with Al Nisa.

We appreciate your trust and look forward to serving you with care, quality and reliability.