Privacy Policy – AL NISA
Effective Date: October 29, 2026
Last Updated: October 29, 2026
1. Introduction
Welcome to AL NISA.
At AL NISA, we value your trust and are committed to respecting and protecting your personal information.
AL NISA is an India-based brand offering Hajj and Umrah essentials, fragrance-free personal care products, skincare products, hair care products, Islamic gifts, and other related products.
This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, purchase our products, or interact with our services.
By using our website, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will request your consent before processing your personal information.
2. Information We Collect
Depending on how you interact with AL NISA, we may collect the following information:
Personal Information
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Full name
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Email address
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Mobile or telephone number
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Billing and shipping addresses
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Account and login information, if account registration is available
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Information you provide through customer support or contact forms
Order and Payment Information
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Products purchased
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Order details and transaction history
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Payment method and payment confirmation
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Shipping and delivery information
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Refund and return information
Payments may be processed through secure third-party payment service providers. The payment information available to AL NISA depends on the payment method and provider used.
Technical Information
When you visit our website, certain information may be collected automatically, including:
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IP address
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Browser type and device information
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Operating system
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Pages visited and website interactions
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Cookies and similar technologies
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Referral sources and approximate location derived from technical information
We collect only the information reasonably necessary for the purposes described in this Privacy Policy.
3. How We Use Your Information
We may use your personal information to:
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Process, confirm, and fulfill orders.
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Arrange shipping and product delivery.
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Provide customer support and respond to inquiries.
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Process payments, refunds, returns, and exchanges.
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Send order confirmations, tracking details, and essential service notifications.
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Improve website functionality, user experience, and customer service.
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Maintain website security and prevent fraud.
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Manage customer accounts, where available.
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Send promotional offers, newsletters, and product updates where permitted by law and, when required, with your consent.
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Comply with applicable legal, tax, accounting, and regulatory obligations.
We will not use your information for unrelated purposes without an appropriate legal basis or additional consent where required.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to provide a convenient and secure shopping experience.
These may include:
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Essential Cookies: Support shopping carts, checkout, security, and core website functions.
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Preference Cookies: Remember selected settings and user preferences.
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Analytics Cookies: Help us understand website traffic and improve our services.
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Marketing Cookies: May be used to measure advertising performance and display relevant advertisements.
Where required by applicable law, we will request your consent before enabling non-essential cookies.
You may also manage cookies through your browser settings or any cookie preference tools provided on our website.
Disabling certain cookies may affect website functionality.
5. How We Share Your Information
AL NISA may share necessary personal information with trusted third-party service providers for legitimate business purposes.
These may include:
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Payment processing providers
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Courier, logistics, and delivery companies
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Website hosting and technical service providers
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Customer support and communication service providers
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Analytics and marketing partners, where used and legally permitted
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Professional advisers and regulatory authorities where required
We share only information reasonably necessary for the relevant service and require appropriate privacy and security safeguards.
We do not disclose personal information to unrelated third parties for their independent marketing purposes without the permission required by applicable law.
6. Data Security
Protecting customer information is an important priority for AL NISA.
We use, or require our service providers to use, appropriate technical and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, and loss.
These safeguards may include secure connections, controlled access, appropriate authentication, and security monitoring.
However, no internet-based system or electronic storage method can be guaranteed to be completely secure.
In the event of a personal data breach, we will take appropriate measures and provide notifications as required by applicable law.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
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Fulfill orders and provide requested services.
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Maintain relevant transaction and customer service records.
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Meet tax, accounting, and other legal obligations.
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Resolve disputes and protect against fraud.
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Fulfill other purposes for which the information was lawfully collected.
When personal information is no longer required, we will delete, anonymize, or securely dispose of it, subject to applicable legal retention requirements.
8. Your Privacy Rights
Depending on applicable privacy laws, you may have the right to:
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Request access to your personal information.
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Request corrections to inaccurate or outdated information.
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Request deletion of personal information where legally permitted.
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Withdraw consent for processing based on consent.
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Opt out of promotional communications.
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Submit a complaint about how your information is handled.
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Exercise additional rights available under applicable data protection laws.
Where applicable under India's Digital Personal Data Protection Act, 2023, these may also include the right to nominate another individual to exercise specified rights, once the relevant provisions take effect.
To submit a privacy-related request, please contact us using the details provided below.
We will respond in accordance with applicable legal requirements.
9. Marketing Communications
AL NISA may inform customers about new products, seasonal offers, Hajj and Umrah essentials, and other relevant product updates.
Where legally required, promotional messages will be sent only after obtaining appropriate consent.
You can unsubscribe from promotional emails through the unsubscribe option provided in those communications or by contacting us directly.
Opting out of promotional messages will not prevent us from sending important transactional communications relating to your orders.
10. Children's Privacy
Our website is intended for customers aged 18 years and above.
We do not knowingly collect personal information directly from children without the authorization required by applicable law.
Where children's personal information is processed and applicable law requires verifiable parental consent, we will seek that consent before processing.
If you believe that a child has provided personal information without appropriate authorization, please contact us so that we can take suitable action.
11. Third-Party Websites and Marketplaces
AL NISA products may also be available through third-party e-commerce marketplaces and sales platforms.
Our website may contain links to third-party websites or services, including online marketplaces, payment providers, or delivery partners.
These third parties may maintain their own privacy policies and data processing practices.
AL NISA is not responsible for the privacy practices of third-party websites that we do not control.
We recommend reviewing their privacy policies before providing personal information.
12. International Data Transfers
As AL NISA may serve customers internationally, personal information may be processed or stored outside the country in which a customer resides, depending on the service providers and systems used.
Where international data transfers occur, we will take reasonable steps to apply safeguards required by applicable data protection laws, including any applicable restrictions on cross-border transfers.
13. Applicable Privacy Laws
AL NISA is based in India and is committed to complying with applicable Indian privacy and information technology laws.
These include, as applicable:
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Information Technology Act, 2000
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Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
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Digital Personal Data Protection Act, 2023, and Digital Personal Data Protection Rules, 2025, in accordance with their respective commencement dates
Where additional data protection laws apply to customers in other jurisdictions, AL NISA will address the relevant obligations and rights under those laws.
14. Changes to This Privacy Policy
AL NISA may update this Privacy Policy from time to time to reflect changes in our business operations, technology, legal requirements, or data protection practices.
The updated version will be published on our website with a revised "Last Updated" date.
Where required by law, we will provide additional notification or obtain renewed consent for material changes.
We encourage customers to review this Privacy Policy periodically.
15. Contact Information and Privacy Grievances
If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact:
AL NISA
Contact Person: Nazila Kirmani
Business Address: 5, Ground Floor, B/H Jasmine Flat, Khanpur, Ahmedabad, Gujarat – 380001, India.
Phone: +91 73596 18459
Email: care@alnisaco.com
We will review and respond to privacy requests and grievances within the timelines required by applicable law.
Customers may also pursue complaints before the relevant data protection authority where such a right is available under applicable law.
AL NISA — Your Trust, Our Responsibility.
© 2026 AL NISA. All Rights Reserved.