Terms & Conditions – AL NISA

Last Updated: October 29, 2026
Effective Date: October 29, 2026

1. Introduction

Welcome to AL NISA.

These Terms & Conditions ("Terms") govern your access to and use of the AL NISA website, including browsing, purchasing products, and using any related services.

AL NISA offers Hajj and Umrah essentials, fragrance-free personal care products, skincare and hair care products, Islamic gifts, and related products.

Throughout these Terms, "we", "us", and "our" refer to AL NISA, and "you" and "your" refer to customers and website visitors.

By accessing our website or placing an order, you agree to these Terms, subject to applicable laws and consumer rights.

Please read these Terms carefully before using our services.

2. Eligibility and Website Use

By using our website, you confirm that:

• You are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

• You will provide accurate and complete information when placing an order.

• You will use our website only for lawful purposes.

• You will not attempt to interfere with website security or functionality.

• You will not engage in fraudulent or unauthorized transactions.

We reserve the right to restrict access or cancel transactions involving suspected fraud, misuse, or unlawful activity, subject to applicable law.

3. Products and Product Information

AL NISA strives to provide accurate and transparent product information, including descriptions, specifications, ingredients where applicable, pricing, and availability.

Please note:

• Product images are for representation and may appear slightly different due to lighting, packaging updates, or screen settings.

• Product availability may change without prior notice.

• Ingredients, sizes, packaging, and product specifications may vary between products or batches where lawfully permitted.

• Customers should carefully review product labels, directions, ingredients, warnings, and expiry or use-before information where applicable.

We do not intentionally misrepresent products or make misleading product claims.

All mandatory product information will be provided in accordance with applicable Indian laws.

4. Orders and Order Confirmation

When you place an order through our website:

1. You must provide correct contact, billing, and shipping information.

2. You are responsible for reviewing your order before submitting it.

3. After successful order placement, you may receive an order confirmation through email, SMS, WhatsApp, or another available communication channel.

4. An automated order acknowledgement does not necessarily mean that the order has been accepted for fulfillment.

5. Orders are subject to payment verification, product availability, and delivery serviceability.

AL NISA may cancel an order for legitimate reasons, including unavailable stock, payment failure, suspected fraudulent activity, or an obvious technical pricing error.

If payment has already been received for an order we cancel, the applicable refund will be processed in accordance with our Refund Policy and applicable law.

5. Pricing and Payments

All product prices displayed on our website will be shown in Indian Rupees (INR), unless otherwise specified.

• Applicable taxes, delivery charges, and other mandatory fees will be disclosed before order confirmation.

• Product prices and promotional offers may change from time to time.

• Payment methods available at checkout may include UPI, debit cards, credit cards, net banking, or other supported options.

• Cash on Delivery (COD), if offered, will be available only for eligible orders and locations.

• Online payments may be processed through authorized third-party payment service providers.

We do not intentionally impose hidden charges or misleading prices.

Your final payable amount will be displayed during checkout before you confirm your purchase.

6. Shipping and Delivery

AL NISA aims to process and dispatch orders within the timelines communicated on the website or during checkout.

Delivery times depend on factors including:

• Customer location and postal code

• Product availability

• Courier and logistics services

• Public holidays and local restrictions

• Weather conditions or other circumstances beyond reasonable control

Estimated shipping and delivery timelines are provided for customer convenience.

We will make reasonable efforts to deliver orders within the stated delivery schedule.

Customers must provide a complete and accurate delivery address and a reachable contact number.

If an order is delayed, lost, or incorrectly delivered, please contact our customer support team for assistance.

Nothing in this section limits your rights under applicable consumer protection laws.

7. Order Cancellation

Customers may request order cancellation by contacting AL NISA customer support.

Before Dispatch

Orders may generally be cancelled before dispatch, subject to order status and any clearly disclosed product-specific conditions.

After Dispatch

If an order has already been shipped, cancellation or return options will depend on its delivery status, the nature of the product, our published policies, and applicable consumer protection laws.

Cancellation charges, where legally permitted, will be disclosed in advance and applied only in compliance with applicable law.

If AL NISA cancels a prepaid order, any refund due will be processed through the applicable payment method or another legally permitted method.

8. Returns, Exchanges and Refunds

We aim to provide a fair and transparent resolution process for eligible returns, exchanges, and refunds.

Customers should review our separate Return & Refund Policy for details about:

• Return eligibility

• Return request timelines

• Exchange conditions

• Refund procedures

• Return shipping costs

• Products subject to hygiene-related restrictions

Certain personal care and hygiene products may not be eligible for discretionary returns after opening or use, where such restrictions are lawfully permitted and clearly disclosed.

However, these restrictions do not override your statutory rights concerning defective, damaged, spurious, incorrectly supplied, misdescribed, or otherwise non-conforming products.

Where required by applicable consumer protection law, eligible goods will be accepted for return and an appropriate refund or replacement remedy will be provided.

Approved refunds will be processed within the timeframe required by applicable law and relevant payment-processing requirements.

9. Personal Care Product Safety

AL NISA may offer skincare, hair care, soaps, oils, fragrance-free products, and other personal care essentials.

Customers are advised to:

• Carefully read product labels and ingredient information.

• Follow the manufacturer's usage instructions.

• Perform a patch test where appropriate.

• Discontinue use if irritation or an adverse reaction occurs.

• Seek qualified medical advice for persistent reactions or specific medical concerns.

Individual skin and hair responses may vary.

Unless expressly stated and legally authorized, our products are not represented as medicines or treatments for medical conditions.

Any product-specific certifications, including fragrance-free or other specialist claims, apply only where explicitly stated in the relevant product description or packaging.

This section does not limit any rights or remedies available for defective or unsafe products under applicable law.

10. Account Registration and Security

If our website offers customer accounts, you are responsible for maintaining the confidentiality of your login credentials.

You agree to:

• Provide accurate account information.

• Keep passwords and access credentials secure.

• Notify us of suspected unauthorized account activity.

• Avoid sharing account access for fraudulent or unlawful purposes.

We may suspend or restrict an account where reasonably necessary to protect customers, investigate suspected fraud, or comply with applicable law.

11. Offers, Discounts and Promotions

From time to time, AL NISA may provide promotional discounts, coupon codes, festival offers, or special product bundles.

Promotional offers:

• May have specific validity periods and eligibility conditions.

• May be limited to selected products or customers.

• May be subject to disclosed minimum-order requirements.

• Cannot be combined unless expressly permitted.

• May be withdrawn or corrected where legally permissible.

All promotional terms, including any exclusions, will be disclosed clearly.

We will not intentionally advertise misleading discounts or promotional benefits.

12. Intellectual Property Rights

All original website content owned by AL NISA, including its branding, logos, text, graphics, product photography, designs, and other creative material, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, commercially exploit, or use our protected content without prior written permission, except where permitted by law.

Third-party trademarks and content remain the property of their respective owners.

13. Prohibited Activities

Users must not:

• Engage in payment fraud or unauthorized transactions.

• Attempt to hack, disrupt, or damage the website.

• Upload malware, viruses, or harmful code.

• Misuse promotional offers or payment systems.

• Submit deliberately false or fraudulent information.

• Impersonate another individual or organization.

• Violate applicable laws or third-party rights.

We reserve the right to take reasonable action against prohibited activities, including restricting website access and reporting unlawful conduct where appropriate.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, logistics providers, or online marketplaces.

Third-party services may operate under separate terms and privacy policies.

AL NISA is not responsible for the independent content or practices of third-party platforms outside our control.

However, using third-party service providers does not remove any legal responsibilities owed by AL NISA to its customers.

15. Privacy and Personal Information

Your privacy is important to us.

Personal information collected through our website will be processed in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy to understand how we collect, use, share, secure, and retain your information and how you may exercise applicable privacy rights.

Privacy Policy: [Insert Privacy Policy Page URL]

16. Website Availability and Technical Issues

We make reasonable efforts to keep our website accessible, functional, and secure.

However, temporary interruptions may occur because of maintenance, technical failures, network problems, or circumstances beyond our reasonable control.

We may modify, maintain, or improve website features as necessary.

We do not guarantee uninterrupted access at all times.

Nothing in these Terms excludes liability that cannot legally be excluded.

17. Limitation of Liability

To the extent permitted by applicable law, AL NISA will not be liable for losses arising solely from circumstances beyond its reasonable control or from misuse of the website contrary to these Terms.

Nothing in these Terms excludes, restricts, or limits liability for fraud, willful misconduct, defective products, statutory consumer remedies, or any other liability that cannot lawfully be excluded or limited.

Your rights under the Consumer Protection Act, 2019, and other applicable laws remain unaffected.

18. Customer Reviews and Feedback

Customers may submit product reviews, ratings, suggestions, or feedback where these features are available.

By submitting feedback, you confirm that it is based on your genuine experience and does not unlawfully infringe another person's rights.

We may moderate or remove feedback containing spam, fraudulent content, threats, unlawful material, or irrelevant promotional content.

We will not knowingly publish fabricated customer reviews or misrepresent customer experiences.

19. Governing Law and Dispute Resolution

These Terms will be governed by the laws of India.

For disputes arising from website use or purchases, customers are encouraged to contact AL NISA customer support first so that the matter may be resolved promptly.

Where a dispute cannot be resolved informally, it may be addressed through the appropriate courts, consumer commissions, or other legally competent authorities.

Subject to mandatory consumer protection and jurisdictional laws, courts of competent jurisdiction in Ahmedabad, Gujarat, India, may have jurisdiction over disputes arising under these Terms.

Nothing in this section restricts a consumer's right to approach the appropriate consumer dispute redressal commission or another competent authority.

20. Grievance Redressal

AL NISA is committed to providing an accessible mechanism for resolving customer complaints.

Customers may raise concerns about:

• Product quality

• Order processing

• Shipping and delivery

• Returns and refunds

• Payments

• Website transactions

• Other consumer service issues

We will acknowledge consumer grievances within 48 hours of receipt and work to resolve them within one month, in accordance with applicable e-commerce requirements.

Complaint tracking information will be provided as required by applicable law.

21. Changes to These Terms

AL NISA may revise these Terms periodically to reflect changes in business practices, products, website functionality, or applicable laws.

Updated Terms will be published on our website with the revised Last Updated date.

Changes will not retrospectively remove rights already accrued under applicable law.

Customers are encouraged to review these Terms periodically.

22. Contact Us

If you have any questions about these Terms & Conditions or require assistance with an order, please contact:

AL NISA

Business Address: 5, Ground Floor, B/H Jasmine Flat, Khanpur, Ahmedabad, Gujarat – 380001, India.

Phone: +91 9106880029

Email: care@alnisaco.com

We aim to provide responsive, transparent, and reliable customer support.

AL NISA — Quality, Care & Trust.

© 2026 AL NISA. All Rights Reserved.